The ICON Call Director for Iwatsu Enterprise-CS is a simple, intuitive application that installs on the user’s PC and provides a visual indication of incoming and outgoing calls.
- Incoming Call Screen Pop – Caller’s name and number
- Call Control – The Call Director provides the following call control features:
- Make a call
- Call voicemail
- Answer a call
- Place a call on hold
- Record a call
- Transfer a call
- Transfer to voicemail
- Disconnect a call
- User Status – A feature that integrates itself with the PC Attendant Phonebook, User Status allows co-workers to view user status.
- Call Forwarding Feature – This feature may be used to forward incoming calls to another extension or an external number such as a cell phone.
- Directory – This feature provides two views: the Company Phonebook which lists all ECS extensions and personal contacts imported directly from Microsoft Outlook.
- Call Log – The call log feature maintains a record of all incoming and outgoing calls for a period of one month and can be used to quickly reference and dial past calls.
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