Alcatel-Lucent PIMphony

Alcatel-Lucent PIMphony

PIMphony for Alcatel-Lucent OpenTouch SMB is a Personal Communication Manager that links the two most widely used business tools – desktop computers and telephones – to provide a powerful, user-friendly telephone assistant that manages daily phone tasks. PIMphony improves customer interaction and services, increases personal and team productivity, and optimizes a company’s investment in Alcatel-Lucent OpenTouch SMB by adding a new dimension to phone services.

PIMphony Basic

  • Dial-by-name
  • Transfer
  • Conference
  • Call Log

PIMphony Pro

  • Ideal for users such as sales people who manage large volumes of calls.
  • Incoming call screenpops with integration to Outlook, ACT and Goldmine
  • Visual voice messge management

PIMphony Team

  • Define supervision groups (work groups or services) within the company.
  • Call/forward status of each person that the user has included in the work groups