PIMphony for Alcatel-Lucent OpenTouch SMB is a Personal Communication Manager that links the two most widely used business tools – desktop computers and telephones – to provide a powerful, user-friendly telephone assistant that manages daily phone tasks. PIMphony improves customer interaction and services, increases personal and team productivity, and optimizes a company’s investment in Alcatel-Lucent OpenTouch SMB by adding a new dimension to phone services.
- Call Log
- Ideal for users such as sales people who manage large volumes of calls.
- Incoming call screenpops with integration to Outlook, ACT and Goldmine
- Visual voice messge management
- Define supervision groups (work groups or services) within the company.
- Call/forward status of each person that the user has included in the work groups