Alcatel-Lucent PIMphony Attendant

Alcatel-Lucent PIMphony Attendant

PIMphony Attendant enables the phone sets of several OpenTouch SMB systems (multi-site topology) to be displayed and monitored on the supervision window; therefore, with the multi-site capability of OpenTouch SMB, the operator can see the phone and forward status of all users and optimize call treatment for a better call reception.

In addition to the assistant window, PIMphony Attendant manages the parameters and configuration of employees’ phone sets and information. PIMphony Attendant allows the user to:

  • Change first name and last name of a phone number (only for the local PBX)
  • Lock and unlock the phone
  • Reset password
  • Give nomadic rights
  • Change forward state
  • Modify telephony rights
  • Manage PIMphony profile
  • Manage user phone numbers (home, mobile, business, other) and email address

All these operations except modification of last name and first name are available in a multi-site environment