PIMphony Touch™ for Alcatel-Lucent OpenTouch SMB is a Personal Communication Manager that links the two most widely used business tools — computers / tablets and telephones — to provide a powerful, user-friendly telephone assistant that manages daily phone tasks. PIMphony Touch improves customer interaction and services, increases personal and team productivity, and optimizes a company’s investment in Alcatel-Lucent OmniPCX Office RCE by adding a new dimension to phone services.
PIMphony Touch requires ‘OmniPCX Office Rich Communication Edition’ Release 10.1 or higher with the license “PIMphony Pro-Touch” (Try&buy 60 days).
- Mobility management.
- Optimized user comfort.
- Enhanced customer interaction.
- Associated contact card details.
- Multi-platform application with the same experience.
- Easy deployment and upgrade through Windows Store.
- Synchronization with local contact database (manual import).
- Simplified access to critical information within incoming messages.
Some of the features provided include:
- Unified messaging.
- Visual voice mail.
- Universal dial-by-name.
- Universal call log per user.
- Routing rules.
- Event notifications.
- Unified call log.
- LAN & WAN connectivity.