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The OmniVista 8770 Account features periodic reports which allow trend analysis. Hit lists and detailed reports provide specific cost tracking to reduce the abuses.

  • Reduces telecommunication costs
  • Creates invoices for better follow-up on expenses
  • Simulations to help choose the carrier that suits your company‚Äôs needs
  • Simplifies analysis and planning

Alcatel-Lucent OmniVista 8770 Accounting Application

Alcatel-Lucent OmniVista 8770 Accounting Application
The Alcatel-Lucent OmniVista 8770 Accounting Application for Alcatel-Lucent phone systems generates reports that provide a global, summarized view of telecom expenses for internal re-invoicing.
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The Alcatel-Lucent QuickRecord for the OmniPCX Office platform provides IP station call recording for up to 250 extensions. Benefits include:

  • Supports voice recording for up to 250 IP extensions
  • Search and playback recorded calls through web-based management interface
  • Supports MP3, WAV, GSM and WMA formats
  • Web-based management interface
  • Record-On-Demand with Amigo dashboard
  • Dashboard for template reports
  • Email recording to a third party

Alcatel-Lucent QuickRECORD for OmniPCX Office

Alcatel-Lucent QuickRECORD for OmniPCX Office
The Alcatel-Lucent QuickRecord adds voice recording for IP phones to the OmniPCX Office system. This software supports up to 250 extensions.
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The Alcatel-Lucent OmniPCX Record Suite for the OmniPCX Enterprise platform provides small and medium-sized businesses with web-based audio and video call recording as well as analysis tools. OmniPCX Record enhances quality assurance, accelerates customer issues resolution, boosts customer loyalty and streamlines employee monitoring and coaching.

  • Seamless integration into existing or newly installed OmniPCX Enterprise environments (up to 8 nodes)
  • High protection of client data thanks to robust security administration controls
  • Improve customer service by analyzing and assessing recordings of actual customer-employee interactions

Alcatel-Lucent OmniPCX Record Suite

Alcatel-Lucent OmniPCX Record Suite
The OmniPCX RECORD Suite is designed specifically for use with the Alcatel-Lucent OmniPCX Enterprise Communication Server platform. Integrating call recording and monitoring functionality directly into the OmniPCX telephony infrastructure.
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The Alcatel-Lucent OmniTouch Call Center Office is designed for small and medium businesses and runs on the Alcatel-Lucent OpenTouch for SMB. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company’s needs.

  • Automatic call distribution (ACD), improves processing of incoming calls, allowing an increasing number of calls
  • Agent assistant desktop application, enhances agent efficiency
  • Supervisor console, provides real-time monitoring and supervisor overview into service levels and traffic, monitoring and anticipating incoming-calls flow
  • Statistics manager application, handles post processing of traffic and call information stored in the system, controlling QoS

Alcatel-Lucent OmniTouch Call Center Office Edition

Alcatel-Lucent OmniTouch Call Center Office Edition
The Alcatel-Lucent OmniTouch Call Center Office is designed for small enterprises and runs on the Alcatel-Lucent OpenTouch for SMB.
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Alcatel-Lucent OmniTouch CC Standard Edition is the ideal solution for companies with contacts centers that are mainly driven by voice interactions, and which address all installations, from small to large capacities. OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact center capabilities, such as Supervision and Distribution, are managed within the call server.

 

Alcatel-Lucent OmniTouch Contact Center Standard Edition

Alcatel-Lucent OmniTouch Contact Center Standard Edition
Alcatel-Lucent OmniTouch Contact Center Standard Edition is designed for the Alcatel-Lucent OmniPCX Enterprise platform.
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The Iwatsu Enterprise-CS Contact Center processes and delivers calls to the appropriate recipient using the most efficient method available.

 

  • Network multiple locations to operate as one transparent contact center
  • Provide one main number and dynamically route calls to any extension or group within the contact center network
  • Seamlessly distribute call center agents to remote or home offices via an IP station
  • Dynamically balance call distribution to ensure contact center agents stay productive
  • Provide flexible work arrangements and extended support across multiple time zones
  • Route calls to the appropriate agent based on caller ID, time of day, account code and more

 

Iwatsu Enterprise-CS Contact Center

Iwatsu Enterprise-CS Contact Center
The Iwatsu Enterprise-CS Contact Center processes and delivers calls to the appropriate recipient using the most efficient method available, including the ability to route calls within the organization using automated company greetings, menu options and even automatic speech recognition that allows voice-activated call routing.
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