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See how PIMPhony Touch, a personal communication manager, can help:
  • Improve services.
  • Improve customer interaction.
  • Increase personal and team productivity.
  • Optimize the investment made in OmniPCX Office RCE.

PIMphony Touch

PIMphony Touch
PIMPhony Touch for OmniPCX Office RCE is a telephone assistant that manages daily phone tasks from a Windows touch screen.
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The Alcatel-Lucent OpenTouch Video Store delivers an efficient video sharing solution at a low cost with flexible, scalable and simple setup and usage.

  • Reduce time-to-information, lowering OPEX
  • Obtain video and instructional consistency across devices
  • Provide and end-to-end interactive user experience for employees and customers

Alcatel-Lucent OpenTouch Video Store

Alcatel-Lucent OpenTouch Video Store
Create, upload and share videos across organizations, improve audience awareness, reduce time-to-information and control employee video sharing with Alcatel-Lucent’s cost-effective video media vehicle.
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The ICONference Server delivers the following features:

• Up to 32 attendees for each conference
• Configure an unlimited number of conference rooms
• Place attendees on hold until moderator joins
• Manage conference with phone (DTMF)
• PIN number required to enter room
• MOH / Custom MOH

ICONference Server

ICONference Server
The ICONference Server enables multiple-party conference calls and secure voice meetings on the Iwatsu Enterprise-CS.
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Enhance the Iwatsu ACD Agent experience with QueVue – a software application that lets ACD agents quickly view contact center stats in real time, log-in or out of ACD groups and manage their calls at the click of a mouse. With Iwatsu QueVue ACD agents can:

  • Login or logout of one or more ACD groups
  • Set their status for wrap-up or available/not available
  • Control the desk phone at the click of a mouse using the answer, hold and disconnect buttons
  • Record a call

 

ICON QueVue for Iwatsu Enterprise-CS

ICON QueVue for Iwatsu Enterprise-CS
QueVue is a software application that lets Iwatsu Enterprise-CS ACD agents view call queue information and manage call traffic from their Windows PC.
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The Alcatel-Lucent ECS offers an innovative approach to convergence for small and medium-sized businesses (SMBs) and serves as a simple solution for information management and communications that is easy to deploy and administer.

 

Alcatel-Lucent Extended Communication System (ECS)

Alcatel-Lucent Extended Communication System (ECS)
The Alcatel-Lucent Extended Communication Server (ECS) is a solution for communication, collaboration and complete, simple mobility to meet the essential needs of SMB's.
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The OmniTouch 8464 Meet-Me Audio Conference Bridge supports both IP and PSTN deployments and works with any PBX This appliance enables enterprises to realize a near immediate return on investment (less than four months on average).

  • Turnkey appliance for premises-based, IP and TDM “meet me” audio
  • Conferencing
  • Dial-in, personal audio conference room for every employee
  • 24, 48, 72, or 96 concurrent conference call participants
  • Built-in telephone user interface with support for 19 languages

Alcatel-Lucent OmniTouch 8464 Meet-Me Audio Conference Bridge

Alcatel-Lucent OmniTouch 8464 Meet-Me Audio Conference Bridge
The Alcatel-Lucent OmniTouch 8464 Meet-Me Audio Conference Bridge is a low-cost, low-risk, turnkey audio conferencing appliance.
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ICON Voice Networks sells and supports all versions of Alcatel-Lucent’s Softphone line-up, each version suited for slightly different customer needs:

  • Alcatel-Lucent IP Desktop Softphone
  • Alcatel-Lucent OmniDesktop 4980 Softphone
  • Alcatel-Lucent Web Softphone Application
  • Alcatel-Lucent OmniTouch 8600 My Instant Communicator
  • Alcatel-Lucent PIMphony

Alcatel-Lucent Softphones

Alcatel-Lucent Softphones
The Alcatel-Lucent Softphones are “communication applications” that run on your PC.
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PIMphony Attendant is specially designed to handle a large number of incoming calls. It optimizes call reception and transfer through an ergonomic user interface, the assistant window. It also provides user information management.

  • Multi-site supervision
  • Mono-site & multi-site user
  • System configuration facilities

Alcatel-Lucent PIMphony Attendant

Alcatel-Lucent PIMphony Attendant
PIMphony Attendant is specially designed to handle a large number of incoming calls. It optimizes call reception and transfer through an ergonomic user interface, the assistant window. It also provides user information management.
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PIMphony is available in four levels:

  • Basic is include with every OpenTouch SMB user license and provides contact dialing, basic call control and call logs.
  • Pro is an enhanced version for high volume users and provides visual voice mail and integration with Outlook, Goldmine and ACT!
  • Team is an enhanced version that allows call loads to be shared between groups.

Alcatel-Lucent PIMphony

Alcatel-Lucent PIMphony
Alcatel Lucent PIMphony is a high-level, full featured softphone solution designed to provide call control from the Windows desktop. With PIMphony you can dial by name, view call logs, conference and transfer calls.
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The  ICON Call Director for Iwatsu Enterprise-CS is a software client that allows your PC to integrate with the ECS through interactive screen pops, allowing users to handle calls from their PC screen. Call control features include:

  • Answer a Call
  • Record a call
  • Call log
  • Transfer a call to an extension or voicemail
  • Directory Dial
  • Place a call on hold
  • User status

 

ICON Call Director for Iwatsu Enterprise-CS

ICON Call Director for Iwatsu Enterprise-CS
The ICON Call Director for Iwatsu Enterprise-CS is a complete desktop call control application for Iwatsu ICON Station users.
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Each extension on the Virtual DSS Console features a color-coded call state indication, giving the attendant a quick visual indication of extensions across the network. If a desired extension is busy, no problem – use the Virtual DSS to transfer the caller directly to the voicemail.

  • Drag and Drop – Users can change the layout by dragging the desired name or extension from the company phonebook and dropping it onto the desired Virtual DSS key
  • Integrated Tutorial Movie – The Virtual DSS Console includes an integrated tutorial movie that walks users through the features and basic configuration options
  • Console Integration – The Virtual DSS Console integrates all Iwatsu stations including the Iwatsu ICON Series phones
  • Remote Users – Remote employees with VPN access can use the Virtual DSS software remotely.

ICON Virtual DSS for Iwatsu Enterprise-CS

ICON Virtual DSS for Iwatsu Enterprise-CS
The Virtual DSS Console provides color-coded call state indication for up to 50 Iwatsu ECS extensions, click to dial and other advanced call control features from the Microsoft Windows desktop.
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Available 24/7, the Esnatech WeLink is easily accessible by voice dial (leveraging our speech recognition equipped unified communications server), 4-digit or 10-digit dial, and is the go-to resource for conference calls with up to 24-parties.

 

Esnatech WeLink Conference Server

Esnatech WeLink Conference Server
The Esnatech WeLink Conference Server works in conjunction with the Iwatsu Enterprise-CS communication system to enable multiple-party conference calls and secure voice meetings via Session Initiated Protocol (SIP).
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