Video Demos


Alcatel-Lucent 8028 and 8029 Premium Deskphone User Guide Video

This 20 minute video gives a hardware overview for the phones and walks through basic features such as programming keys and basic call control. A table of contents in the video description includes links that start the video at specific feature demonstrations.


Alcatel-Lucent Application Fluent Network Video

Application fluent networks improve network performance and manage network infrastructure where data is not locked into a cloud system. Now you can optimize storage convergence and transform the data center into a private cloud that seamlessly co-exists with public cloud services.


Alcatel-Lucent IPTouch 4008, 4018, 4019 Overview for the OmniPCX Office System

Learn the basic features of the Alcatel-Lucent IPTouch 4008, 4018 and 4019 phones used with the OmniPCX Office System. Items covered are the keypad layout, accessing menu items through the display, making internal and external calls, making a three-party conference call, transferring a call and placing a call on hold.


Alcatel-Lucent OpenTouch Conversation Video

Alcatel-Lucent OpenTouch Conversation (OTC) software provides a way to Experience the Conversation with rich communications at your fingertips. Using a single client, it delivers a seamless conversation across multiple media, multiple devices, with multiple parties, all within the same conversation. By taking advantage of the conversation layer ,which is an integral part of the OpenTouch architecture, OTC allows you to experience each conversation starting on one device and transferring to another as desired, whether using enterprise SIP phones, smart deskphones, video end-points or BYODs such as laptops, smartphones and tablets.


Call Director Tutorial Video

The Call Director is a desktop call control application for the Iwatsu ECS phone system. This video shows how to make a call, answer a call, record a call, transfer a call and place a call on hold using the Call Director application from ICON Voice Networks.


Clear2there Overview

Clear2there offers a complete line of audio conferencing bridges to service end users customers from 8 participants to 1000s. Learn about their complete offering.


ICON Mobility Key

Use a Mobility Key to transfer a call back and forth from your office phone to your cell phone. The Mobility Key is available with Iwatsu Enterprise-CS and ICON Series phones (IX-5810, IX-5910, IX-5930).


ICON Series Station Login Feature

Here’s a quick tutorial on how you can access a personalized user log-in with any Iwatsu ICON 5810, 5910, or 5930 phone. Station log-in allows users to access personalized quick keys, receive calls to the specified extension number, check up on voice mail, and more with just a simple log in and password on any of the compatible phones.


PIMphony Attendant Overview

The PIMphony Attendant for the Alcatel-Lucent OmniPCS Office System is designed for team communicators such as operators and assistants who manage multiple lines. Collaborative features optimize call management and make it easier to supervise and track workgroup activity, plus multi-site supervision, mono-site & multi-site user and system configuration facilities. This video gives a brief overview of features such call log, voicemail options, click-to-call, and supervision of users and extensions.


PIMphony Basic Overview Video

PIMphony Basic software is the personal information manager for the Alcatel-Lucent Opentouch SMB phone system. The call manager, contact lists, call log and forwarding options are covered in this overview video.


PIMphony Pro Overview Video

PIMphony Pro for the Alcatel-Lucent Opentouch SMB system adds personal software integration and visual voicemail to the basic PIMphony software. This includes screen pops and voicemail integration through a PC.


Protect Your Business Continuity with ICON Cloud Solutions

Insurance can help replace some items after the fact, but that doesn’t cover the downtime, lost revenue or the frustration of getting your business back online. Even small disruptions in business continuity, from a blown fuse to a vandal on premises, from a water leak to a door being opened after hours, can snowball into a large disruptive force if left unchecked. Situational awareness from ICON Cloud Solutions gives you the time to react and respond…time that is critical in dealing with a potentially expensive development.


QueVue ACD Console Tutorial Video

The QueVue ACD Agent Console is a desktop application that allows call center agents to view call queue information and manage call traffic from a Windows PC.

Rapid Session Shift Demo Video

Seamlessly hand off calls between any devices, including cell phone, office phone, desk phone, tablet, smart board or conference phone. Use the device that best suits the time and place without sacrificing access to features and services without loss of functionality.


SIP Video Doorphone Demo

The Linkcom SIP Video Doorphone can be connected to the Alcatel-Lucent Opentouch SMB phone system to send a video feed to ALU 8082 phones when the doorbell is activated.