Unified Communications
Unified Communications improves your business response time by providing universal access to live communications and messaging from anywhere at any time - literally extending the reach of your communications system.
Presence Management
The mobile workforce requires real-time, approachable presence management. UC delivers presence based communication call routing using scheduling and filtering technology. In an important meeting? The UC platform knows and automatically instructs the caller to leave a message without ever ringing your phone. And because presence availability is tied to your calendar, it is intuitively managed by the application.
Mobility
Throughout the workday, the mobile workforce uses many different communication devices, all of which must have complete access to core business communication applications. The ICON Voice Networks UC platform meets this challenge by enabling messaging and presence management for any device, including the traditional business telephone or a mobile phone.
Messaging
With today's business world moving faster than ever before, the need to access your messages using the most convenient device available is moving from a nicety to a necessity. UC Messaging, delivers voicemail and fax messages into your email inbox. This means you can access your messages using a PC or mobile device from anywhere in the world.
Speech Processing
The most advanced Automated Speech Recognition (ASR), Text-to-Speech (TTS) and Speech-to-Text (STT) applications available can be deployed in enterprises of all sizes. Until recently this technology could only be deployed at considerable expense, but software advances have brought the technologies within reach of small and medium sized businesses.
Interactive Voice Response
Interactive Voice Response (IVR) is a customizable Interactive Voice Response system that can gather information from the caller. Using the caller information, pertinent information can be delivered along with the caller to the appropriate representative.
UC Call Control
A UC platform increases user productivity by allowing them to control calls ringing to their business extension. The UC Client Manager is an application that resides on the user’s PC desktop that displays details of incoming calls to their extension, allowing them to answer, redirect and return missed telephone calls.
