Filter by:

Enhance the Iwatsu ACD Agent experience with QueVue – a software application that lets ACD agents quickly view contact center stats in real time, log-in or out of ACD groups and manage their calls at the click of a mouse. With Iwatsu QueVue ACD agents can:

  • Login or logout of one or more ACD groups
  • Set their status for wrap-up or available/not available
  • Control the desk phone at the click of a mouse using the answer, hold and disconnect buttons
  • Record a call

 

ICON QueVue for Iwatsu Enterprise-CS

ICON QueVue for Iwatsu Enterprise-CS
QueVue is a software application that lets Iwatsu Enterprise-CS ACD agents view call queue information and manage call traffic from their Windows PC.
See Details >

AccuCall-Web for Iwatsu ECS allows managers and supervisors to track phone system usage with an easy-to-use, browser-based reporting tool. AccuCall-Web features include:

 

  • Cradle-to-grave reporting
  • Sort by all calls, internal, external, ACD calls
  • View and report based on caller ID or number dialed
  • Configure reports based on company, user, department or campus
  • Create favorite reports that automatically email daily, weekly or monthly
  • Simplified browser-based access and management

 

AccuCall-Web for Iwatsu Enterprise-CS

AccuCall-Web for Iwatsu Enterprise-CS
AccuCall-Web for Iwatsu ECS is a browser-based application that provides administrators with the ability to monitor and track phone system usage.
See Details >

TASKE Contact, a call reporting solution for call centers, lets you view call activity in real time, generate call activity reports, and view a customer’s call experience from start to finish.

 

These key features mean contact center managers using TASKE Contact can:

 

  • Real-Time – Respond immediately to changing call volumes and resource availability
  • Review – See what has happened so far today
  • Replay – Improve fiscal management; Identify and target inefficiencies
  • Reports – Enhance customer service and maintain service level targets
  • Visualizer – Perform complex call record searches with ease

 

TASKE Contact

TASKE Contact
With TASKE Contact, you have the tools to gain insight into your organization’s call service levels, ensuring that your customers receive timely information and professional assistance from your contact center.
See Details >

With Encore SBS in your contact or emergency response center, you can log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows environment. No other system combines so many features and flexibility in such a compact, reliable, and affordable package.

  • A comprehensive solution for recording and quality management
  • Flexible scorecards measure agent performance vs. KPIs
  • Powerful encryption features to protect sensitive customer data
  • Easy-to-use search and replay functionality

dvsAnalytics Encore SBS

dvsAnalytics Encore SBS
The dvsAnalytics Encore Small Business System is a powerful voice/data call recording and performance management solution to improve contact performance.
See Details >

The OmniVista 4760 Account features periodic reports which allow trend analysis. Hit lists and detailed reports provide specific cost tracking to reduce the abuses.

  • Reduces telecommunication costs
  • Creates invoices for better follow-up on expenses
  • Simulations to help choose the carrier that suits your company’s needs
  • Simplifies analysis and planning

Alcatel-Lucent OmniVista 4760 Accounting Application

Alcatel-Lucent OmniVista 4760 Accounting Application
The Alcatel-Lucent OmniVista 4760 Accounting Application generates reports that provide a global, summarized view of telecom expenses for internal re-invoicing.
See Details >

The Alcatel-Lucent QuickRecord for the OmniPCX Office platform provides IP station call recording for up to 250 extensions. Benefits include:

  • Supports voice recording for up to 250 IP extensions
  • Search and playback recorded calls through web-based management interface
  • Supports MP3, WAV, GSM and WMA formats
  • Web-based management interface
  • Record-On-Demand with Amigo dashboard
  • Dashboard for template reports
  • Email recording to a third party

Alcatel-Lucent QuickRECORD for OmniPCX Office

Alcatel-Lucent QuickRECORD for OmniPCX Office
The Alcatel-Lucent QuickRecord adds voice recording for IP phones to the OmniPCX Office system. This software supports up to 250 extensions.
See Details >

The Alcatel-Lucent OmniPCX Record Suite for the OmniPCX Enterprise platform provides small and medium-sized businesses with web-based audio and video call recording as well as analysis tools. OmniPCX Record enhances quality assurance, accelerates customer issues resolution, boosts customer loyalty and streamlines employee monitoring and coaching.

  • Seamless integration into existing or newly installed OmniPCX Enterprise environments (up to 8 nodes)
  • High protection of client data thanks to robust security administration controls
  • Improve customer service by analyzing and assessing recordings of actual customer-employee interactions

Alcatel-Lucent OmniPCX Record Suite

Alcatel-Lucent OmniPCX Record Suite
The OmniPCX RECORD Suite is designed specifically for use with the Alcatel-Lucent OmniPCX Enterprise Communication Server platform. Integrating call recording and monitoring functionality directly into the OmniPCX telephony infrastructure.
See Details >

The Alcatel-Lucent OmniTouch Call Center Office is designed for small and medium businesses and runs on the Alcatel-Lucent OpenTouch for SMB. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company’s needs.

  • Automatic call distribution (ACD), improves processing of incoming calls, allowing an increasing number of calls
  • Agent assistant desktop application, enhances agent efficiency
  • Supervisor console, provides real-time monitoring and supervisor overview into service levels and traffic, monitoring and anticipating incoming-calls flow
  • Statistics manager application, handles post processing of traffic and call information stored in the system, controlling QoS

Alcatel-Lucent OmniTouch Call Center Office Edition

Alcatel-Lucent OmniTouch Call Center Office Edition
The Alcatel-Lucent OmniTouch Call Center Office is designed for small enterprises and runs on the Alcatel-Lucent OpenTouch for SMB.
See Details >

EncoreDirect Call Logging is an embedded call logging software package that is installed inside the Iwatsu Enterprise-CS IP-PBX. Encore Direct provides station-side IP phone call logging and retrieval. The base configuration is enabled to record five IP phones and can be upgraded to a maximum of 24 IP phones.

 

  • Simple, affordable call recording solution embedded in Iwatsu’s ECS System
  • Search and retrieve recordings by extension number, ANI, DNIS
  • Customize the way recordings are saved and archived
  • If your company outgrows the Encore Direct easily and cost-effectively upgrade to the larger Encore Small Business System or Encore Enterprise platforms

 

dvsAnalytics Encore Direct

dvsAnalytics Encore Direct
dvsAnalytics Encore Direct is a cost-effective solution for smaller companies with up to 24 extensions delivering similar feature functionality as the larger Encore SBS and Encore Enterprise software.
See Details >

Encore Enterprise Call Logging is an embedded call logging software package that is installed inside the Iwatsu Enterprise-CS IP-PBX.

 

  • Call and screen recording integrates voice recordings with desktop activity for maximum business intelligence to improve customer satisfaction and uncover agent challenges.
  • Quality management provides the ability to monitor agents, conduct evaluations, tag recordings, compare evaluators and provide feedback to improve productivity.
  • Reporting and analytics consolidates data from recordings, the telephony switch, desktop applications and optional analytics engines to identify coaching opportunities, best practices, process improvements and business intelligence.

 

dvsAnalytics Encore Enterprise

dvsAnalytics Encore Enterprise
dvsAnalytics Encore Enterprise adds call logging, analytics and quality management to the Iwatsu Enterprise-CS. Encore Enterprise allows contact centers or enterprises to see the whole interaction between callers and customer service reps.
See Details >

Alcatel-Lucent OmniTouch CC Standard Edition is the ideal solution for companies with contacts centers that are mainly driven by voice interactions, and which address all installations, from small to large capacities. OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact center capabilities, such as Supervision and Distribution, are managed within the call server.

 

Alcatel-Lucent OmniTouch Contact Center Standard Edition

Alcatel-Lucent OmniTouch Contact Center Standard Edition
Alcatel-Lucent OmniTouch Contact Center Standard Edition is designed for the Alcatel-Lucent OmniPCX Enterprise platform.
See Details >

The Iwatsu Enterprise-CS Contact Center processes and delivers calls to the appropriate recipient using the most efficient method available.

 

  • Network multiple locations to operate as one transparent contact center
  • Provide one main number and dynamically route calls to any extension or group within the contact center network
  • Seamlessly distribute call center agents to remote or home offices via an IP station
  • Dynamically balance call distribution to ensure contact center agents stay productive
  • Provide flexible work arrangements and extended support across multiple time zones
  • Route calls to the appropriate agent based on caller ID, time of day, account code and more

 

Iwatsu Enterprise-CS Contact Center

Iwatsu Enterprise-CS Contact Center
The Iwatsu Enterprise-CS Contact Center processes and delivers calls to the appropriate recipient using the most efficient method available, including the ability to route calls within the organization using automated company greetings, menu options and even automatic speech recognition that allows voice-activated call routing.
See Details >