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AccuCall-Web for Iwatsu ECS allows managers and supervisors to track phone system usage with an easy-to-use, browser-based reporting tool. AccuCall-Web features include:

 

  • Cradle-to-grave reporting
  • Sort by all calls, internal, external, ACD calls
  • View and report based on caller ID or number dialed
  • Configure reports based on company, user, department or campus
  • Create favorite reports that automatically email daily, weekly or monthly
  • Simplified browser-based access and management

 

AccuCall-Web for Iwatsu Enterprise-CS

AccuCall-Web for Iwatsu Enterprise-CS
AccuCall-Web for Iwatsu ECS is a browser-based application that provides administrators with the ability to monitor and track phone system usage.
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The Alcatel-Lucent OmniPCX Record Suite for the OmniPCX Enterprise platform provides small and medium-sized businesses with web-based audio and video call recording as well as analysis tools. OmniPCX Record enhances quality assurance, accelerates customer issues resolution, boosts customer loyalty and streamlines employee monitoring and coaching.

  • Seamless integration into existing or newly installed OmniPCX Enterprise environments (up to 8 nodes)
  • High protection of client data thanks to robust security administration controls
  • Improve customer service by analyzing and assessing recordings of actual customer-employee interactions

Alcatel-Lucent OmniPCX Record Suite

Alcatel-Lucent OmniPCX Record Suite
The OmniPCX RECORD Suite is designed specifically for use with the Alcatel-Lucent OmniPCX Enterprise Communication Server platform. Integrating call recording and monitoring functionality directly into the OmniPCX telephony infrastructure.
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Encore Enterprise Call Logging is an embedded call logging software package that is installed inside the Iwatsu Enterprise-CS IP-PBX.

 

  • Call and screen recording integrates voice recordings with desktop activity for maximum business intelligence to improve customer satisfaction and uncover agent challenges.
  • Quality management provides the ability to monitor agents, conduct evaluations, tag recordings, compare evaluators and provide feedback to improve productivity.
  • Reporting and analytics consolidates data from recordings, the telephony switch, desktop applications and optional analytics engines to identify coaching opportunities, best practices, process improvements and business intelligence.

 

dvsAnalytics Encore Enterprise

dvsAnalytics Encore Enterprise
dvsAnalytics Encore Enterprise adds call logging, analytics and quality management to the Iwatsu Enterprise-CS. Encore Enterprise allows contact centers or enterprises to see the whole interaction between callers and customer service reps.
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With Encore SBS in your contact or emergency response center, you can log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows environment. No other system combines so many features and flexibility in such a compact, reliable, and affordable package.

  • A comprehensive solution for recording and quality management
  • Flexible scorecards measure agent performance vs. KPIs
  • Powerful encryption features to protect sensitive customer data
  • Easy-to-use search and replay functionality

dvsAnalytics Encore SBS

dvsAnalytics Encore SBS
The dvsAnalytics Encore Small Business System is a powerful voice/data call recording and performance management solution to improve contact performance.
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The Alcatel-Lucent QuickRECORD for the OpenTouch SMB platform provides IP station call recording for up to 250 extensions. Benefits include:

 

  • Voice recording support for up to 250 IP extensions
  • Supports MP3, WAV, GSM and WMA formats
  • A web-based management interface to search and playback recorded calls
  • Dashboard for template reports and record-on-demand
  • Email recording to a third party

 

Alcatel-Lucent QuickRECORD for OpenTouch SMB

Alcatel-Lucent QuickRECORD for OpenTouch SMB
The Alcatel-Lucent QuickRECORD adds voice recording for IP phones to the OpenTouch SMB system with software that supports up to 250 extensions and resides on the Alcatel-Lucent Extended Communication Server (ECS) Linux appliance.
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TASKE Essential is a software application designed for the general business environment. It provides the ability to monitor employee telephone usage in real-time as well as report on extensions, departments and trunks.

 

  • See and measure telephone system usage right now and over time using real-time activity displays and historical reports
  • Quickly identify and address changing business conditions
  • View usages by employees or department
  • Access TASKE Essential data from any Internet connected PC

 

TASKE Essential

TASKE Essential
TASKE Essential is a software application that allows businesses to monitor and track telephone system usage in real time and generate detailed historical reports through an easy-to-use Web browser interface.
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TASKE Contact, a call reporting solution for call centers, lets you view call activity in real time, generate call activity reports, and view a customer’s call experience from start to finish.

 

These key features mean contact center managers using TASKE Contact can:

 

  • Real-Time – Respond immediately to changing call volumes and resource availability
  • Review – See what has happened so far today
  • Replay – Improve fiscal management; Identify and target inefficiencies
  • Reports – Enhance customer service and maintain service level targets
  • Visualizer – Perform complex call record searches with ease

 

TASKE Contact

TASKE Contact
With TASKE Contact, you have the tools to gain insight into your organization’s call service levels, ensuring that your customers receive timely information and professional assistance from your contact center.
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EncoreDirect Call Logging is an embedded call logging software package that is installed inside the Iwatsu Enterprise-CS IP-PBX. Encore Direct provides station-side IP phone call logging and retrieval. The base configuration is enabled to record five IP phones and can be upgraded to a maximum of 24 IP phones.

 

  • Simple, affordable call recording solution embedded in Iwatsu’s ECS System
  • Search and retrieve recordings by extension number, ANI, DNIS
  • Customize the way recordings are saved and archived
  • If your company outgrows the Encore Direct easily and cost-effectively upgrade to the larger Encore Small Business System or Encore Enterprise platforms

 

dvsAnalytics Encore Direct

dvsAnalytics Encore Direct
dvsAnalytics Encore Direct is a cost-effective solution for smaller companies with up to 24 extensions delivering similar feature functionality as the larger Encore SBS and Encore Enterprise software.
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